Privacy Policy

Last updated: March 2025

Introduction

At OchkoRepair, your privacy is a fundamental priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use any of our watch repair and consultation services, including mechanical watch repair, digital watch repair, and watch consultation services. By engaging with OchkoRepair, you agree to the practices described in this policy. We encourage you to read this document carefully and contact us with any questions or concerns.

Information We Collect

We may collect the following categories of personal information when you interact with OchkoRepair: (1) Personal Identification Information, such as your full name, mailing address, email address, and phone number provided when scheduling a service appointment or requesting a consultation; (2) Payment Information, including billing address and payment card details processed securely through our third-party payment processors; (3) Watch and Service Information, such as the make, model, serial number, and condition of your timepiece, as well as service history and repair requests you share with us; (4) Communications Data, including messages, emails, and records of correspondence between you and our team; (5) Website Usage Data, such as IP address, browser type, pages visited, time spent on our site, and referring URLs, collected automatically through cookies and similar tracking technologies. We collect only the information necessary to deliver our services effectively and professionally.

How We Use Your Information

OchkoRepair uses the personal information we collect for the following purposes: (1) Service Delivery — to process repair requests, schedule appointments, provide watch consultations, and communicate updates regarding your timepiece; (2) Payment Processing — to facilitate secure transactions for services rendered; (3) Customer Support — to respond to your inquiries, resolve concerns, and improve your overall experience with our firm; (4) Service Improvement — to analyze usage patterns, identify areas for operational improvement, and enhance the quality of our mechanical watch repair, digital watch repair, and consultation offerings; (5) Marketing Communications — with your consent, to send you promotional materials, service announcements, and special offers relevant to watch repair and maintenance; (6) Legal Compliance — to fulfill our obligations under applicable United States federal and state laws and regulations. We will never use your information for purposes inconsistent with those stated herein without first obtaining your explicit consent.

Information Sharing

OchkoRepair does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: (1) Service Providers — we may engage trusted third-party vendors, such as payment processors, cloud storage providers, and customer relationship management platforms, who assist us in operating our business and are contractually obligated to protect your data; (2) Legal Requirements — we may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of OchkoRepair, our clients, or the public; (3) Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections; (4) With Your Consent — we may share your information with other third parties when you have provided explicit written consent. In all cases, we take reasonable steps to ensure that your data is handled with the same level of care and confidentiality that we provide internally.

Data Security

OchkoRepair is committed to protecting your personal information through a comprehensive set of administrative, technical, and physical security measures. We implement industry-standard encryption protocols for data transmission, maintain secure server environments, restrict access to personal information to authorized personnel only, and regularly review our security practices to guard against unauthorized access, alteration, disclosure, or destruction of your data. While we take every reasonable precaution to safeguard your information, no method of electronic storage or transmission over the Internet is completely secure. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable United States federal and state breach notification laws. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized use of your account or personal information.

Your Rights

As a valued client of OchkoRepair, you have the following rights with respect to your personal information: (1) Right to Access — you may request a copy of the personal information we hold about you at any time; (2) Right to Correction — you may ask us to correct any inaccurate or incomplete information we have on file; (3) Right to Deletion — subject to applicable legal obligations, you may request that we delete your personal information from our records; (4) Right to Opt-Out — you may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any promotional email or by contacting us directly; (5) Right to Data Portability — where technically feasible, you may request that we provide your data in a structured, commonly used, and machine-readable format; (6) Right to Restrict Processing — you may request that we limit the way we use your personal information in certain circumstances. To exercise any of these rights, please contact us using the information provided below. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law. Residents of certain states, including California, may have additional rights under state privacy laws such as the California Consumer Privacy Act (CCPA).

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way OchkoRepair handles your personal information, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently. You may contact us by mail at: OchkoRepair, 1200 Main Street, Suite 400, New York, NY 10001. You may also reach our privacy team by email at: [email protected]. We welcome your feedback and are dedicated to maintaining the highest standards of privacy and data protection for every client who trusts us with their timepieces and personal information.