Frequently Asked Questions

OchkoRepair services a wide range of mechanical watches, including manual-wind and automatic timepieces from luxury, vintage, and everyday brands. Whether you own a Swiss movement heirloom or a Japanese automatic, our certified technicians have the expertise to diagnose, repair, and restore your watch to optimal performance. We handle everything from basic servicing and lubrication to complex movement overhauls, balance wheel repairs, and mainspring replacements.

Industry standards recommend servicing a mechanical watch every three to five years, depending on the brand, model, and frequency of use. Regular servicing ensures that internal components remain properly lubricated, free of debris, and functioning accurately. Delaying service can lead to accelerated wear and costly damage. At OchkoRepair, we provide thorough inspections and transparent recommendations so your timepiece continues to perform reliably for years to come.

Turnaround time depends on the complexity of the repair. A standard service and cleaning typically takes seven to fourteen business days. More intricate repairs, such as movement overhauls or sourcing rare replacement parts, may require additional time. Our team will provide you with a clear timeline and status updates throughout the process, ensuring you are never left wondering about the progress of your valued timepiece.

Yes, OchkoRepair services a broad spectrum of digital watches, including traditional LCD and LED timepieces as well as modern smartwatches. Our technicians are trained to address battery replacements, screen repairs, button malfunctions, charging port issues, and software-related concerns. Whether your digital watch is a classic Casio or a contemporary wearable device, we have the tools and knowledge to restore full functionality efficiently and reliably.

If your digital watch has been exposed to water, power it off immediately and avoid pressing any buttons, as this can force moisture deeper into the components. Bring it to OchkoRepair as soon as possible for a professional assessment. Our technicians will carefully disassemble the watch, remove moisture, clean the internal circuits, and evaluate what components require repair or replacement. Prompt action significantly improves the chances of a successful restoration.

OchkoRepair performs battery replacements using manufacturer-approved methods and quality components to minimize any impact on existing warranties. We strongly recommend reviewing your warranty documentation before proceeding, and our staff is happy to advise you on the best course of action. In many cases, third-party battery replacement does not void a warranty when performed by a qualified professional, and we maintain detailed service records for your protection.

Our watch consultation service is a comprehensive one-on-one session with an experienced horologist who will assess the condition, value, and service needs of your timepiece. Whether you are considering a purchase, planning a restoration, seeking authentication, or simply want expert advice on maintaining your collection, our consultants provide clear, unbiased, and professional guidance tailored to your specific situation and goals.

Absolutely. Our watch consultation service includes authentication assessments and market value evaluations. Our experts examine the movement, case, dial, hands, crown, and documentation to identify signs of authenticity or counterfeit elements. We also provide insight into current market conditions to help you make a confident and informed purchasing decision. Protecting our clients from fraudulent transactions is a responsibility we take very seriously at OchkoRepair.

OchkoRepair offers a complimentary initial assessment for most standard repair inquiries. During this assessment, our technicians will examine your watch and provide a detailed, no-obligation estimate before any work begins. For in-depth watch consultations, such as authentication or collection appraisals, a nominal consultation fee may apply. We are fully transparent about all costs upfront, ensuring there are no surprises when you receive your invoice.

Yes, OchkoRepair stands behind the quality of every repair we perform. All completed repair services are backed by our industry-standard warranty, which covers parts and labor for a defined period following the completion of work. The warranty duration varies depending on the type of repair performed. Our commitment to craftsmanship and client satisfaction means that if an issue arises within the warranty period, we will address it promptly and at no additional cost to you.